Shipping & Delivery Policy
Fast, Secure and 100% Discrete Shipping Worldwide
100% Secure & Discrete Packaging Guarantee
To respect the privacy of filmmakers, marketers, and production studios, we ship all orders in completely plain, secure packaging. There are no visual indicators, logos, or references to "Prop Money", "Counterfeit Notes", or currency replicas on the exterior envelope or shipping boxes. The return label lists a discrete commercial logistics address.
1. Delivery Times & Services
All bundles are packed, sealed, and dispatched within twenty-four (24) hours of order approval. We cooperate with elite shipping carriers (including DHL Express, FedEx, UPS, and Australia Post) to ensure safe routes:
| Shipping Method | Cost (AUD) | Estimated Transit Window |
|---|---|---|
| Local Shipping (Australia) | $10.00 | 3 - 5 business days |
| Normal Shipping | $20.00 | 1 - 2 business days (Metro Priority Courier) |
| Same Day Shipping | $40.00 | Same Day Dispatch & Urgent Priority Routing |
| International Shipping | $50.00 | 4 - 8 business days (Global Registered Air Post) |
* Note: Delivery windows are estimates. Deliveries can occasionally face minor shipping line delays due to weather patterns, carrier capacity bottlenecks, or custom checks.
2. Custom Clearances & Cross-Border Delivery
We ship hundreds of movie prop orders across international custom checkpoints daily. Our logs are manifested accurately as "Paper Film Props", "novelty training paper aids", or "Theatrical display assets", ensuring seamless clearances through customs gates at ports of entry.
International customers should bear in mind that any local import taxes or administrative custom processing charges assessed inside the buyer's destination country are the sole responsibility of the purchaser.
3. Real-Time Routing Verification
Once your prop cash bundle leaves our warehouse locations:
- An automated email dispatch notification will be triggered, carrying your unique carrier tracking link.
- For custom requests prepared on WhatsApp, our agents will snap a photo of the packed bundle and the physical shipping labels before final courier pick-up to verify exact packing under client scrutiny.
- You may track the package in real-time until it is securely dropped at your designated front door or studio loading dock.
4. Delivery Guarantee & Reshipping Protocol
While we maintain an elite dispatch success rate exceeding 99.4%, standard shipping channels are sometimes unpredictable. In the rare event of:
- Lost Shipments: If a package is declared officially lost in carrier systems, we will initiate a 100% Free Replacements Shipments of your identical prop catalog order.
- Customs Seizures: For custom requests stuck inside highly severe border clearance queues, our logistics team will engage customs officials to release the educational media props, or reship a complementary bundle via secondary corridors.
- Inaccurate Address Failures: Packages returned to our sorting centers due to incorrect delivery addresses submitted by the user will incur nominal reshipping courier fees.
Need instant tracking reviews or urgent overnight filmmaker delivery scheduling?
Chat with us on WhatsApp +61485989180 or contact tracking: info@australianpropsmoney.com